3 weeks and Telkom still did not fix my line

My telephone line stopped working on 22/10/2015 till today it's still not working. I have phoned Telkom faults line several times and all they say is that a technician will be out soon however no technician pitches. What's the point of me paying my full line rental which is R330 a month when I never had a working line for 3 weeks now. This is ridiculous! Telkom needs to sort out my line ASAP or I'll be cancelling my services with them!!!! Your level of customer service is disgraceful.