3 Weeks and Still waiting.

I signed up for a new 24 Month Contract of R999pm for 24months unlimmited home, 1 DAY ofter activation receiving the router it was dead, blown, after taking it to the store it was taken in to be sent for repairs???? a brand new router? to be sent in for repairs after one day of working? I received my beautiful R1000+ bill and you expect me to pay it for not having services due to your router that has blown, costing me a further R600 for a router to help me while i am still waiting 3 Weeks for Zero feedback.