3 weeks and still waiting

How long should we wait for Telkom to attend to problem. The call center tell me the problem will be resolved in 3 days and its almost 3 week and we still have problem.<br> I even contact Accounts for a refund on the half service received and they are also ignoring our request.<br> <br> When I Telkom resolve the line problem? Line started running at 2Mb and it should be at least 4Mb... It has been working for years, but I am sure it is due to lack of maintenance and I still have to pay for a 4Mb link.<br> <br> Please get the line fixed and working at + 4rmb <br> <br> 51CRK240115