JG
Jarryd G

1 reviews | Active since Mar 2016

11 Mar 2016, 09:36

3 Weeks and Still nothing

Have had no ADSL or telephone for the last 3 weeks. I have reported the fault to Telkom at least 5 or 6 times. Then get a message from them saying that the fault is fixed (meanwhile it is not). I then phone Telkom to say that it is not fixed and they say they will log a new fault and then a couple days later I get a message saying it has been fixed (meanwhile it is not) it is like an endless loop. <br> <br> The last fault I logged was on Monday telling them specifically to come to my house to have a look, I got a call from a technician on Wednesday saying he would call me yesterday morning to set up an appointment Have not heard a thing from him. Eveytime a new fault is logged for the same problem I am expected to wait a few day for the technician to look at it but not do anything. At this rate it will be months before I have internet or a phone!

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Replies (1)
Telkom
Telkom's reply11 Mar 2016, 09:56
Official
Hello Jdizzle12,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM211761

Regards
Luleka
Telkom Social Media Team

Best regards,