3 weeks and still not fixed. I have lost all hope with Telkom!
<p>First of all, where is the **** emoji? It has been 3 weeks now and we still have no line. It took Telkom 2 weeks to discover it was cable theft (I told them on day one it was cable theft), and now they just don't want to come and fix it. They said they were aiming for it to be fixed by the 30th of september. Clearly that was a lie! I can't even expect them to come on the weekend, because we all know they dont care about us on the weekend (as if it has to be the weekend), unless of cause you are a big company. Us little people are a bother to them. I have had multiple people say that they would escalate the issue. I am now confident in saying that that is a big load of horse ****. They just say that to shut you up. If it was escalated it would be fixed. I wish I could just leave Telkom`s service (the worst), but unfortunately i need their line for my internet from web africa. Who in comparison to Telkom is the best company ever (any company is better for that matter). Web Africa actually answer me within the same day. not 2/3 days later (O yes, and an automated message does not count. I want an actual person to tell me what is going on). They won't even tell me where the cable theft was. I mean, that cant be that hard to find out. Do your job people. I know it is not the staff that is reading this fault (being the social media team and what I like to call the "targets", they are the decent staff who unfortunately have to take the shots from us), but it is about time that Telkom pull themselves together before fibre from better companys come knocking on my door. I know for a fact I would jump ship if that happens, no matter the price. I mentioned Telkom to my friends the other day and they laughed at the mention of their name. If that is not an indication then what is. I know I am not the only person with issues with telkom, the reviews on this website show that! We can't all be wrong. I wonder if high management even know what hellopeter is. If I were them I would be having sleepless nights knowing what kind of reviews are left here. Please tell me what is going on with my line. 209CWZ120916 .</p>