3 weeks and still not a word of feedback received from Telkom Cape Gate.

Going into 3 weeks and still not a word of feedback received from Telkom Cape Gate.

I upgraded my contract to Telkom's current promo for the Huawei Mate 10 Pro where you get the Huawei Watch 2 for free as part of the FreeMe 2GB deal. This was done 17/02/2018.

They had the phone in stock but not the watch, and was told they will get stock in the coming week and they will phone me once there. The week went past and I heard nothing, went back to the shop 24/02/2018 to check if the watch arrived where I was very rudely told that if I haven't been called then it means it is not there, obviously upset I demanded that they let me know what the status is of the order, to which they just responded we do not place orders we only receive orders so we will call you once it arrives, obviously very annoyed I expressed that I am not willing to wait indefinitely for an order which may or may not have been ordered, the Telkom member then responded by saying watches are coming in and it should be here Monday. This was obviously a lie and just an attempt to get rid of me, which I do not appreciate, but nonetheless I left and gave them opportunity to sort the watch order out the coming week.

Another week goes by and I hear nothing from Telkom Cape Gate, so I go back again on 03/03/2017 and receive pretty much the same response with no real answers as to where my watch is. At this point I requested to speak with the manager of the store, who apparently doesn't work on weekends, the busiest trading days of the week!

I asked that he calls me and I was promised he will phone me on Monday when he is back at work (05/03/2018) The managers name there is Dien and the email was sent in front of me to is email account, the person who I initially dealt with when I upgraded my contract was also CC'd in, so I know for fact that they received the email.

Monday came and gone and I received no call from Dien or the sales agent, and still non the wiser as to when I will receive my watch.

This is really appalling service, you cannot call the shop because they dont have a number anymore, yet there is no online support or call center support, I called the call center and they said I have to physically go into the shop to sort out the problem. I really dont have time to have to constantly go into a busy shopping mall, stand in ques only to be met with bad service and no answers. I really hope this matter will be resolved before the need arises for me to escalate this to the regional management.