3 weeks and still no service

Call was logged on 1st February for no telephone service, after about 10 days, our internet went down too. we are on an ADSL line. I have called numerous times and been told a tech was allocated, its been escalated, I have an escalation reference and today, when I call, and ask to speak to a supervisor , BA, he tells me it is because of a backlog!!!!! so what happened to the technicians that were allocated? I was even told that a technician was despatched on one of these calls. When I was escalated to BA, I was very surprised, as on one of my previous calls the call centre agent told me that there were no supervisors in Bloemfontein anymore as they all left on the 31st December!!! BA was NOT interested in resolving the issue! Beyond frustrated....<br> <br> In addition to this, the physical address that Telkom have for us is incorrect. When I went through to the correct department to change the address, the Telkom system does not have our address listed, so they can't change it. That consultant told me that maybe that is why the fault has not been resolved. Really? there are two contact numbers that were logged for the complaint - they just had to call.