3 weeks and still no help... Disgusting Service

<p>Firstly my modem stopped working, the Telekom shop had no stock and said they cannot help me I must go somewhere else. Then I called the sales service as adviced. I ordered a new modem and was forced to take a new contract for 24 month even though I was on a month to month contract for ages. I was told they placed the order and it would be couriered in 7 working days. After about 10 working days I called again and they said it's still pending they have no new information.</p> <p> </p> <p>I also tried changing the delivery address but was told the system is unable to do that and I have to take delivery at the original delivery address as my work has closed for the holidays and I would not be able to take delivery of the modem at my work. </p> <p> </p> <p>I have now now been calling for 2 weeks and all they says it's with the courier but cannot give me a number to call or an address to pick it up and every time I call they say they sending a mail to the courier and will call me and every time I call in for feedback they say sorry there is nothing on they system they cannot tell me what's happening. </p> <p> </p> <p>This service is absolutely shocking!!! </p>