3 Weeks and still no delivery!

Telkom mobile really has the poorest service in the mobile industry. We moved all of our contracts from the red team to Telkom due to their competitive deals on their Completely Unlimited packages. We have app**** for a new Completely Unlimited contract with a Samsung Galaxy S6 Edge Plus on 11 November 2015. The phone has still not been delivered. I spoke to Ndo a couple times last week and he promised to come back to me with feedback as to when delivery would take place. I called him everyday this week and still no feedback. I also tried calling his Sales Manager but he's never at the office and is unreachable on his phone. This has not been our first run in with Telkom Mobile on long delivery times and please do not try and get a faulty handset repaired. I believe it is time to move back to the red team as they are frequently contacting us to try and win us back as we have close to 30 contracts. This is unacceptable to us as a business who needs the phone to conduct business.