3 Weeks and STILL no contact or resolution

Contacted and logged fault REF 5CRK230315 THREE WEEKS AGO.<br> <br> No internet and PHONE LINE IS DEAD.<br> <br> Have logged a normal fault and an \Escalated Fault"on the site twice already. STILL NO CONTACT and problem STILL not solved.<br> <br> Tried calling the call centre 4 times with a total hold time of just under 6 hours! <br> <br> Honestly just ridiculous that I HAVE TO PAY FOR YOUR SERVICES FOR THE LAST 3 WEEKS and don't even have a working line."""