3 weeks and no response/service but charged full price

I tried to move my telkom line close to 3 weeks ago. I filled in the form online and the technician was at my house 3 days later. But because of some technical hiccup he could not complete the installation. He explained that telkom would schedule another appointment when they have sorted their junk out. Last week I tried to contact them on their webiste to check progress and bupkis, nothing, nada.

If I try to call the call center its 10 minutes to wait during peak times (when my job allows for such things).

I really need the internet for my work. I explained this. What really bothers me is the silence and that after nearly a month, I bet that my account will still be charged at full price. I wish that the directors would get these complaints because they need to hear this, not the men and women at lower levels trying to make a go of things. Telkom - you seem to care only about money and not your clients. Stop putting up fancy billboards and paying huge bonuses to the executive teams until your get your operation smooth at a lower level. Fix this issue ****it.