3 weeks and no contact from Telkom Networking

I Registered for a telkom line at my house on the 11th of march 2016. I had gone into the store to do the order .Adderly Street in cape town CBD. I was \helped\" by Nico Hartle . He took all my stuff and said he was going to put me on the system . A week later i emailed him to ask if there is any news for me?<br> I had to mail him back on the 16th and got a reply on the 17th asking for my ID number.<br> I mailed him back on the 22nd to ask whats happening and i got a mail back on the 23rd saying <br> \"Good day Mr Bell<br> <br> Hope that you're doing well<br> <br> Your order is currently with our networking team<br> <br> As soon as networking ports are allocated your line will be installed<br> <br> Further communication will be made by our technicians<br> <br> Regards<br> NIco<br> <br> I have still not heard anything from Telkom since that day<br> <br> please help "