3 Weeks and no ADSL line repair

ADSL Line ***<br> Since beginning of November 2015 we had problems connecting to the internet.<br> Technician came out and set it was the splitter box. This was replaced and still its not working, <br> Locked numerous calls without success, received escalating codes.<br> I was told yesterday that the fault was not assigned to anyone and she is unable to contact the technicians from her side.<br> All she can do is to put comments on their system that it was reported since 13.11.2015.<br> I left comment on Facebook and Telkom responded<br> \Sorry for the inconvenience. The fault is currently with our dispatch center awaiting to be assigned to a technician. Currently no ETR is available. Thank you. ^ID"<br> This is a business line and we have unable to work for more than 1-2 hours per day and after 2 weeks still no technician and no EFT?"""