3 weeks and heading to a month without internet. Thank you Telkom

I logged a call with Telkom on the 4th(January 2018) for my adsl router that does not have internet connectivity. Since then i have called telkom maybe 10 times and escalated the fault 3 times but still no help.

When calling the call center i keep hearing the same thing " We can see the call but the technician has not updated the call, we will escalate and get a progress on the call, after we get hold of the technician" i think the technicians at telkom are brilliant at hide and seek.

To this day i am yet to hear something concrete about my call or even get a possible date for the resolution.