3 weeks and counting for an upgrade?

<p>I wanted to share my recent experience with you guys and get your thoughts?</p> <p>Nqobile Siphesi: Thank you for contacting Telkom, you are chatting to Nqobile, how may I assist you?</p> <p>8:50:46 AM You: Hi, I requested an upgrade to my uncapped line from 4 megs to 10 megs 3 weeks ago but still only get 4 megs</p> <p>8:51:02 AM You: ref ********** 55A</p> <p>8:52:01 AMNqobile Siphesi: Thank you for using our Telkom Chat Service, please enjoy the rest of the day.</p> <p>8:52:17 AM You: hi</p> <p>8:52:39 AMNqobile Siphesi: Pardon me</p> <p>8:52:47 AMNqobile Siphesi: Please verify your ID number, cell, email & physical address?</p> <p>8:52:58 AM You: ***************</p> <p>8:53:03 AM You: ************x</p> <p>8:53:17 AM You: ************x</p> <p>8:53:27 AM You: ************</p> <p>8:53:36 AMNqobile Siphesi: Your ID number has no records</p> <p>8:53:47 AM You: ***************</p> <p>8:53:53 AM You: my mistake</p> <p>8:56:09 AMNqobile Siphesi: Yes, its still at 4mbps</p> <p>8:56:23 AM You: I am aware of that</p> <p>8:56:40 AM You: why is it still at 4 megs?</p> <p>8:57:34 AM You: I ordered the upgrade Ref: ********** 55A more than 3 weeks ago</p> <p>8:57:40 AMNqobile Siphesi: I was not upgraded</p> <p>8:57:52 AM You: Why?</p> <p>8:59:17 AMNqobile Siphesi: customer requested to upgrade his line to a 10meg line , please provide as the area was checked and it does support 10meg and is covered up to a 40 meg line customer has requested an upgrade before but it wa not process, please provide as the customer is using his line for business</p> <p>9:00:13 AM You: Um was that meant for me?</p> <p>9:00:32 AMNqobile Siphesi: Yes the remarks on the order</p> <p>9:01:24 AMNqobile Siphesi: When upgrading a line with uncapped data the whole package has to be upgraded.</p> <p>9:01:39 AM You: Okay so what is the next step.</p> <p>9:02:40 AMNqobile Siphesi: R1205.00 will be your monthly costs</p> <p>9:03:38 AM You: I am aware of that. I was told this 3 weeks ago. Please forgive my confusion but I didn't realise this would take the better part of a month.</p> <p>9:04:50 AMNqobile Siphesi: Please hold.</p> <p>9:05:18 AM You: Okay</p> <p>9:09:45 AMNqobile Siphesi: ********** 71A this is the order number</p> <p>9:10:33 AM You: Great, how long will it take before I start getting the new line speed?</p> <p>9:10:45 AMNqobile Siphesi: 7-14 days</p> <p>9:11:11 AM You: Are you joking? another 2 weeks</p> <p>9:11:37 AMNqobile Siphesi: I have just placed the order on the system</p> <p>9:11:40 AM You: I was told 7 to 14 days 3 weeks ago!</p> <p>9:11:57 AM You: So what happened to my earlier order?</p> <p>9:13:34 AMNqobile Siphesi: If the order get cancelled by the system after doing the verifications within the 7-14 days. We dont have much control over that.</p> <p>9:14:04 AM You: Who cancelled the order?</p> <p>9:14:43 AMNqobile Siphesi: Had you paid the deposit of R700.00</p> <p>9:15:06 AM You: I have an existing telkom line</p> <p>9:15:37 AM You: Why would I need a deposit. This was an upgrade not a new line.</p> <p>Didn't manage to copy the rest of the chat before I was basically told to get lost and disconnected but It didn't get any better.</p> <p>One thing I found interesting is the fact that no mention of a deposit was made on my previous order and even when "processing" my new order no mention was made until a asked repeatedly why my old order was cancelled.</p> <p>Any feedback appreciated.</p> <p> ********** </p> **********