3 weeks after account is paid, still unsuspended!

My cellphone account with Telkom mobile was suspended on the 21st of September 2015, on the 25th September I paid the account. until today, the 13th October my line is still unsuspended. When I call the customer care service, others tell me it will open within 72hrs, again I call after 72 hrs still not opened and I'm told it will be opened after 7 days after the 7 days is over I'm told about another 72hrs. This is totally unacceptable, the payment is showing on their system so I don't know why is it so hard to have the account opened. As if it's not enough that their network is not available in most areas.