3 Weeks !!!!
<p>I have decided to move from ADSL to LTE, when calling the Call Centre I was advised they do not accept telephonce cancelations and I need to do this via the email channel, which I did. What is concerning is that the "automated response" advises customers a agent will contact you in 3 weeks time. This is not on, surely moving from one Telkom service to another ( which I understand is different departments ) I cannot wait for 3 weeks.</p> <p>The line in question is - ********** </p> <p> </p>
Hello dewald-snyman-kraft
We sorry for the inconvenience caused.
Your query has been sent to our fulfillment team for assistance.
Your reference number : AI***
Regards
Noleen
Telkom Social Media Team
Best regards,
Hello dewald-snyman-kraft
We sorry for the inconvenience caused.
Your query has been sent to our fulfillment team for assistance.
Your reference number : AI***
Regards
Noleen
Telkom Social Media Team
Best regards,
Hi - i have reported this to Telkom Social Media team on the 11th of July - today is the 27th and I am yet to receive a writte reply or telephone call, I attempted to call 10210 which needless say was a nightmare of note !!
I was transferred from department to the other, I eventually got an email address for ********** who read my email as I received my email however did not respond.
Please can I have feedback ?
Hi - i have reported this to Telkom Social Media team on the 11th of July - today is the 27th and I am yet to receive a writte reply or telephone call, I attempted to call 10210 which needless say was a nightmare of note !!
I was transferred from department to the other, I eventually got an email address for ********** who read my email as I received my email however did not respond.
Please can I have feedback ?