AM
Anthony M

1 reviews | Active since Jun 2015

10 May 2016, 07:45

3 references already for the SAME problem. Just cancel this contract, PLEASE!!!!!

<p>I am so tired of fighting this battle and I think I speak on behalf of every single Telkom M client working at 3,5 or 6 Simmonds Str in Marshalltown, JHB. We (the unfortunate Telkom M clients) are unable to make or receive calls like our Vodacom or MTN colleagues do. We have complained and complained to your \180\" number and even received a reference number: ***6. I am at a point now where I just want this contract terminated. You fail to provide us with proper coverage WHILE WE ARE IN THE BUILDING. We can't make or receive calls or access the internet unless we leave the building and go and stand in the street. Do you have any idea how frustrating this is??? I have weeks and weeks of proof that I am not covered by a signal when I am inside the building yet Vodacom and MTN clients enjoy full coverage. Most times, there is simply a \"No Service\" being displayed on the handset. Other times we roam on MTN network and sometimes we go onto \"E\". Please CANCEL this contract and waive all penalties because it's you that has failed to deliver a basic service. My job demands that I am reachable and you make this impossible. I want out! And the router issue too. CAN'T USE THE ROUTER EITHER. Poor signal strength IN JHB</p>

0
Replies (3)
AM
Anthony M's update10 May 2016, 07:48
Reviewer Update
Addition References: SM225279 and ***9 and ***6
Telkom
Telkom's reply11 May 2016, 07:19
Official

Good day AnthonyMi1968.

Very sorry for the delay and inconvenience caused. This matter will be escalated for urgency and our consultants will be in touch.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

AM
Anthony M's update13 May 2016, 18:42
Reviewer Update
Of course you can't get hold of me. If you read my complaints then you will understand why you can't get hold of me. Never mind about trying to get hold of me. Just cancel this contract so that I can port to a network that provides coverage at my place of work on Jhb central.