3 months without any resolution and ********ly debiting my account

<p>I signed up for a 24 month contract in March 2016 with Telkom which consisted of 5 GIG data bundle and a WiFi router for R99.00pm. I app**** online of which I got no response at all. I then called into their call centre to speak to an agent to assist me by signing me up for the deal. The agent assisted me and signed me up. The product was delivered to me at my workplace, I was surprised to see 2 packages but I signed for receipt of it as I did not know why I was receiving 2 packages. When I opened it I noticed that Telkom had signed me up for an additional cellphone contract of which I never asked for. I have been calling in to get this problem resolved for almost 3 months now. This is just unacceptable as their turnaround time for query resolution is 72 working hours. They started debiting my account by taking R376.40 in April instead of the R99.00 which was agreed upon when taking out the contract. I then reversed that debit order back into my account because I feel that it is ******* to take money from someone’s account without an agreement. They went on the next month to debit R475.41 in June 2016 of which I again reversed back into my account. Telkom service is pathetic, unprofessional. They are ***** and *******; they are no different to the average street ****. I have spent over R350.00 in airtime to call them to resolve my query. They put you on hold for long periods and still come back to you and say “the query has been escalated”. How the hell can a query take 3 months to be resolved? I really need this sorted out because it is affecting my productivity at work and it is very frustrating to deal with people who don’t want to help you.</p>