DW
Darryn W

1 reviews | Active since Aug 2015

08 Aug 2015, 17:41

3 Months with no Line

Good Afternoon Telkom. <br> <br> Hope you are well. I'm really having a problem with the installation of the ADSL line. I app**** for a phone line almost 3 months ago. Technicians have come to my house 4 times, the last technician advised that he needs to access my neighbours yard to connect the lounge and that someone must come over the weekend. A week later I got a message that a technician was coming on a Friday, I called Telkom and advised on the situation. 2 days later I got another message stating a technician would come on Friday, called the landline again and the lady helping said she would make a note on my file. This was 2 weeks ago. Today I received an sms stating that a technician would be coming next Friday. I'm getting a bit frustrated due to the duration of this whole process and the fact that I have taken off in total 5 days of work and have spent 2 weekends practically not leaving the house in case I missed the technician. Please may you help with this matter. Regards Darryn

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Replies (1)
Telkom
Telkom's reply08 Aug 2015, 17:56
Official
Hello Dazwilken,

Kindly note that your installation query is currently being investigated. Our technical team shall be in contact with you to provide feedback.

Your social media reference number SM132861.

Regards,
Joshua
Telkom Social Media Team