3 Months waiting on refund

On 07/03/2018 I phoned 081 180 to request a refund of a credit amount I had left on my account after closing it.

I received # ********** 1 as reference for this call and was assured that it will be escalated to the Finance department.

On 02/04/2018 I made a follow op call and again asked for this money to be returned to me.

This time I received a SMS, requesting that I forward proof pf my banking details to ********** which I did.

23/04/2018 I phoned yet again, this time getting # ********** 6 as reference. Till today, I have not received my money owed to me.

I have no desire to talk to anyone from your company anymore. I'll activate True Caller again and this will reject all your calls on my behalf.

Should you wish to contact me, do it via email, so that I have a record to escalate to ICASA

Just return my money owed to me!!