jJ
jacosteyn J

1 reviews | Active since Aug 2016

31 Aug 2016, 09:34

3 Months to Move my Landline is unacceptable

<p>I have been trying to move my landline since the beginning of July 2016. As per Telkom’s online requirements to let them know at least 30 days before the move. I have raised this request early July, notifying them that I’m moving house end of July, and need my line moved to the new house. All confirmed, and by end of July I received notifications that the line will now be move end of August. After phoning and trying to rectify this, the moving date was move to somewhere in October. Not sure how to get this sorted, as I have moved end of July 2016 and need the line activated at the new address. During this time, they also told me the line will still remain active until moved. I have raised my concerns and told the agents to stop all outgoing calls and I will not be liable for any costs from that line until moved to the new location.</p> <p>I have never experienced such bad service from Telkom, and seems like it just getting worse.</p> <p>If this problem is not rectified shortly, I will stop all my accounts will them, and move to a mobile provided NON Telkom.</p>

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Replies (2)
jJ
jacosteyn J's update06 Oct 2016, 18:41
Reviewer Update

Finally, the Telkom installation technician decided to install the line. But quality is not a great feature for them. The technician left the premises without doing a proper test. The line is very noisy and cannot receive any calls. After phoning the person he confirmed to go back to check the next day. After phoning him to ask when he will go out to complete his incomplete work, he did not know anything about this... I have raised this as a complaint AGAIN...

I can assure you he received payment for his work and will get payment for the second call out. This is exactly why companies are struggling to survive. They are spending money over and over again on the same job... paying *********** people to do the work, wasting money and time.

I WILL NOT PAY FOR The LINE RENTAL FOR THE TIME I HAD NO SERVICE..

Seriously,,, I won't even give 1 star...

jJ
jacosteyn J's update09 Oct 2016, 10:16
Reviewer Update

Seriously TELKOM.... Now you close reported faults....!!!! without even fixing the issue!!!

AI **********

231CWZ041016 (Showing Closed)

***!!!!!!!

I have Escalated AGAIN : 11CWZ091016