3 Months to get a landline!

As stated in the headline, we've been waiting for 3 months now to get a simple landline. We first app**** in-store at the end of June, and were told they would get back to us within 21 business days, we waited, and nothing happened. So we went back to see what was the problem was, only to be told there was an error in our address, and the request didn't go through. In a whole MONTH, nobody bothered to check up on our request again, for something that was resolved in a couple of minutes when we walked in. So, now we had to wait again ALL over. Another 21 business days pass, and at the start of August, we receieve a late SMS that a technician will be sent out to install our landline the next day. Guess what? He never showed, or at least didn't let it known that he was there. Now it's been almost a month again, and we haven't heard a peep from Telkom again. WE NEED A SERVICE AND YOU WANT OUR MONEY! What is the problem here?!