3 Months to cancel Telkom Mobile contract

It took 3 months to cancel my month-to-month sim-only data contract. I send the correct documents to ********** on 9 Mar 2018 and again on another two occasions with no response. I had to deal with 5 different consultants (initiated by me every time) to eventually get the cancellation finalised, requesting a refund every time. Debit orders continued to come off my account and I have not yet been refunded, despite following up just about every week via email and the website. They used the incorrect cancellation date and calculated the incorrect refund amount on the (hopefully) final invoice. Lodged a complaint with ICASA to hopefully get it resolved.

I was really proactive in cancelling this account and it took 3 months to just cancel the account. I won't be signing up any debit order contracts with Telkom ever again.