3+ Months, still no service delivery

<p>I app**** for the standard Telkom home phone line, no extras, just the phone line.</p> <p> </p> <p>This application was done in April 2017, it is now mid July 2017... I still dont have the phone line, no feedback on why it is taking so long, no indication of when it may be completed.</p> <p> </p> <p>The official business reply is "we are investigating"... soon to be a 4 month long investigation.</p> <p> </p> <p>*below is a copy/paste of the matter to date:</p> <p> </p> <p>https://www.hellopeter.com/telkom/reviews/2-months-and-counting-landline-application- ********** </p> <p> </p> <p>2 Months and counting -Landline Application</p> <p>REF: ********** - I app**** for a landline in the third week of April 2017. </p> <p> </p> <p>2 months later, I have had no feedback.</p> <p> </p> <p>The issue was investigated by Telkom, supposedly:</p> <p> </p> <p>"Please be assured that this matter has been escalated to our Sales Team, please privately reply with your ID number. </p> <p>Your reference number is AI ********** .</p> <p>We apologize for any inconvenience caused.</p> <p><br />Regards,</p> <p>Busi</p> <p>Telkom Social Media Team"</p> <p> </p> <p>https://www.hellopeter.com/telkom/reviews/the-pain-of-getting-a-landline- **********</p> <p> </p> <p>I am interested to see how long this process will eventually take.</p> <p> </p> <p>The technical and procedural ineptitude of this business is astounding, it's so South African. </p> <p><br /> Jun 19, 2017<br />3 weeks ago<br />Official private business reply:<br />Hello KAMEELANIROOD</p> <p>We sorry for the delay.</p> <p>The query has been escalated to our fulfillment team for urgent assistance.</p> <p>Regards</p> <p>Noleen</p> <p>Telkom Social Media Team</p> <p> </p>