PG
Paul G

1 reviews | Active since May 2013

23 Jul 2018, 12:43

3 MONTHS OF POOR SERVICE

My LTE Wifi has been unworkable for the last 3 months, I have had the router changed with Telkom, still no issue, the problem is , in the morning the speed is OK, in the afternoon and evening I don't even get 1MB download using ping test, I'm in IT myself, the tower is congested I have called Telkom 3 times, logged complaints, the last women I spoke to says oh sorry sir sounds like the tower is congested, so basically in a nutshell they have told me live with it, I will not pay for something that was working and has now stopped due to Telkoms infrastructure not being able to supply the demand, this is the second time im posting this, I WANT MY CONTRACT CANCELLED

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Replies (1)
Telkom
Telkom's reply25 Jul 2018, 07:43
Official

Hi gallacp,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. I have escalated the query to the supervisor to ensure the query gets attended to.

Regards
Garreth
Telkom Social Media Team