3 Months of pathetic responses and no service

Okay so now I'll do this every single day until my fault has been fixed.

I logged a fault for my line constantly dropping on 23 February 2018. I kept telling the live chat agents about my issue and nothing was done for the first month about, after this I had an appointment with a technician, nobody pitched up as per usual.

Then I logged more faults and got to a point where I filled in and sent cancellation forms and someone at telkom phoned me, he apologied for the inconvenience and told me this issue will be sorted out within 2 working days and my account will be credited accordingly. This was 17 March 2018 - I haven't had a single phone call from telkom since about this.

MAY 8TH, 9:00PM

Hi, foreseen date for repairs is the 14th. Escalation has been sent for attention, your ***. ^Frank I got no notification or phone call for this.

Then this happens after I ask them on the Tuesday what's going on as my line is still not fixed:

Hi Jaco, estimated commitment date has been scheduled for the 21May 2018 , regards lebo.

So obviously I was frustrated as why my scheduled repairs were delayed again, but at this point I just want my service fixed and my account credited then I'll go on with my life.

So now we get to the message I get today,

5:14PM

Hi Jaco, you will be notified once a tech is assigned. ^Frank

I mean seriously now, I have read up on the Consumer Protection Act and I'm moving towards that way at this rate as Telkom just aren't willing to help or even contact me regarding this issue.