3 months of **** from Telkom

I type this review with great disappointment. My phone was ****** in August so I had to do a sim swap of which I did the very same day, I get home to find out the sim does not work at home, I live in a town just out of pmb for over a year and a half now and never experienced any issues before until this sim swap was done. I couldn’t understand the issue as I was told the sim will work immediately. The next weekend I drove to pmb to Telkom at Liberty mall only for them to say that the SIM card is working fine, they try troubleshooting and checking on the system but everything seemed fine. I’ve got 2 Telkom sims, 1 which roams when I am at home and the sim swap 1 which doesn’t roam or work at home. Every single weekend since august I’ve been driving to pmb back and forth to sort this issue out, I even did another sim swap but the same issue persists. The worst part is I’m paying R1045 for my contract with Telkom of which I cannot use when I am at home. The incident was then logged with the I.T department and I was told I will be contacted within a week, nobody contacted me, a week later I was back there only to hear someone so called tried contacting me 3 times on the sim that works at home and I never answered so they closed the incident. I told the lady nobody called, nor did I receive an sms as she said she sent. She then logged the incident again and said give it a week, if there’s no feedback she provided her email address, once again no feedback, I tried emailing her only to find out that email address failed as it was incorrect. I went back again and was told there is no feedback the case is still open and they now need to involve management. They took down my details and said management will be in later so they will contact me, there’s nothing else they can do from their side… up until now I have not been contacted so I am paying for a SIM card I cannot use and nobody can assist me with for over 3 months now. Frustration and disgust is an understatement of my emotions right now as I’m paying that I cannot use and they cannot assist me with , should things have been the other way around and I was not paying then it would have been a big issue and they’d be calling me non stop but when we require assistance then no one can help. This is poor customer service, it would have been understandable if this was just a week or 2 but 3months now is absolute ****.