3 months of endless misery aka Telkom

Telkom is the most dispicable service provider with absolutely pathetic customer service. Our internet service has been down for the past 3 months due to the migration to LTE. Once migarated to an LTE modem, they’ve failed to activate our internet package after more than 20 calls and visits to the store... we’ve placed an order for the unlimited internet package, which is supposed to have been activated automatically from their side once the migration occurs however it never happened and so we called in to place an order for it. We keep being told the order is ‘sitting on IT’s desk’ and we should wait ‘24 hours’ , well it’s been 3 months!

We’ve even tried to have the order cancelled so we can use an alternative service provider but they cannot help us in this regard either and claim we will be charged for the service as they cannot tell us how long it would take to cancel the order.

We are at our wits ends with Telkom. Reference number: ***

Can someone competent please resolve this or better yet activate our internet package!