MG
Mervin G

1 reviews | Active since Sept 2011

21 May 2015, 12:06

3 months of being billed with no line installed

I app**** for a transfer line at the end of February and to date have had no response from Telkom. I was mailed once from [Email Removed] but after 2 replies, when I mail them the mail bounces back as e-mail address invalid. And during all this time I am still being billed by Telkom for a line that I no longer have. Every time I try to contact Telkom Im pushed from Pliiar to post as no one can assist. Is it so difficult to have a line transferred. They is no way in hell I am going to pay my subscription for the past 3 months when I dont have a line. Please get your act together and get my line installed. <br> I was initially trilled with with the great service received by Telkom and their after sales support, but now disgusted by the service and regard Telkom as a rip of company who keeps demanding payment for a service they refuse to provide.<br>

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Replies (1)
Telkom
Telkom's reply21 May 2015, 13:20
Official
Hello mervin12581,

Thank you for contacting us.

This response serves as confirmation that your query has been received.
Your reference number is SM112485.
Your query has been escalated to the relevant department and feedback will follow soon.

Kind Regards
Noleen Klein
Telkom Social Media Team