1 reviews | Active since May 2015
3 months of agony
Since April telkom mobile has been a very difficult company. In April they took a double debit off my bank acc. Fought like anything to have that sorted out at the end of the month. Then in May they didn't debit my acc so my phones were cut with ought any warning fought to have that sorted out. Then this month they said that I owed 567 so I went and paid 570. Emailed proof of payment through then they cut my phones again. When I called the call centre was told that I owed 118 for the reconnection fee. Now for three months they have made mistakes with my contracts. Yet I'm the one the consumer that is held liable for their mistakes. I recorded each and every call that I made to telkom. Each time I called I got a different story. All that telkom does is lie. Like today I was told now that the extra money was a error on my contract. Yet I still went and paid. I'm thinking of taking all these recordings to the media and letting people decide if telkom isn't taking advantage of their clients. No one has apologised to me at telkom. What a useless network.
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Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
