3 months OBF,no conclusion and still charged!!!

Full details will be provided when requested due to minimal space. Ordered Apple Ipad online, when delivered, had 2 dents and a scratch on the back, reported early, Telkom mobile took there time to pick up, 2 weeks, and its now over 2 months that they have the device, NO REPORT BACK ON PROCESS, CONCLUSION AND STILL BEING CHARGED. HAVE CALLED REPEATEDLY, CALL LISTS CAN BE SUPP**** WITH NAMES. ABSOLUTELY DISGUSTING SERVICE FROM THEM AND EVEN APPLE THEMSELVES FOR ENDORSING THEM FOR THEIR PRODUCTS.EXPECT IMMEDIATE REPLACEMENT OF THE DEVICE, COMPENSATION OF THE TIME, HUNDREDS OF RANDS OF AIRTIME WASTED TO THE USELESS DEPARTMENT AND THE FRUSTRATION, AND IMMEDIATE REFUNDS OF THE LAST 3 MONTHS DEBITS THAT I HAVE NOT HAD USE OF THE DEVICE.