MK
Mariska K
1 reviews | Active since Jul 2012
01 May 2015, 08:43
3 months no response!!!
I have a USB data bundle that is part of my monthly account. The data bundle hasn't been renewed for March, April, May 2015 and I have written 11 times, called maybe 100000 times and still no human has made contact with me!!! I HAVE A CONTRACT!<br> <br> How can you not answer emails? How can you always experience high call volumes????
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Telkom's replyOfficial
01 May 2015, 09:58Hello knoesenm,
We sincerely apologise for the inconvenience caused.
Your reference number is SM107552
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
We sincerely apologise for the inconvenience caused.
Your reference number is SM107552
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Best regards,
Telkom's reply01 May 2015, 09:58
Official
Hello knoesenm,
We sincerely apologise for the inconvenience caused.
Your reference number is SM107552
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
We sincerely apologise for the inconvenience caused.
Your reference number is SM107552
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Best regards,