3 months no resolution - appalling service

Multiple faults logged since November 2014 which ALL get closed without being restored. Multiple escalations logged, hours spent on hold waiting to get through to the call center. Commitments are made and never kept! Still no service but debit orders get deducted religiously without a service being provided which borders on THEFT. I am continuously told that I cannot escalate to a supervisor or manager when calling the call center. I am at my wits end! This is the worst service I have ever experienced and I have been more than patient and polite. It's now been 3 months!!! I shall now be lodging a formal consumer complaint with ICASA. My number is *** - I currently have no internet and have a cross line with the number *** since November 2014. Some of my fault numbers are: 555CWK291214