3 months no landline - Telkom!

I am so disgusted with Telkom and their poor customer service and lack of assistance! I logged a fault on 03 January 2019, Today is the 02 April 2019 and still I have no progress on my fault. I have even resorted to inboxing them on twitter with no luck whatsoever from agents. I have been back and forth with their twitter agents from 18 March till date! And still no proper response or assistance or any type of direction. My fault hasnt even been logged to a technician! It has been 3 months without a landline and Telkom is just okay with it!