3 Months, no contact, no internet

<p>Since the 23rd of October 2016 my lines have been down. A contractor dug through the cables. In December the lines were replaced, but my phone line was not reconnected. Since then Telkom has dissapeared. Every time I call the help center, they just say the fault is being escalated but nothing happens. I am losing money paying for services I dont recieve and the tenants in my house are complaining. I have spent over R5000 on mobile data. Will it take me going to my lawyers to claim back losses to get somebodys attention at Telkom?</p> <p>Fault ***</p>