3 Months later, problem not resolved!

For the past 3 months I have had problems with my internet connection. 3 Months ago, a Telkom technician was working on the telephone pole in my back yard. The connection then proceeded to drop completely for both ADSL and landline. This connection was restored, however, my line speed has been fluctuating between 3.8Mbs and 5.3Mbs. I have a 10Mbs line that I am paying for. Before the Telkom technician first worked on that telephone pole I had a connection speed of over 8Mbs. <br> <br> Despite NUMEROUS faults being logged with both my ISP and Telkom directly, the problem has not been resolved. My connection has been incredibly unstable, dropping the connection hundreds of times a day (my ISP has provided me with logs), and I continue to be charged for speed that I am not getting. As if this was not the worst, Telkom has admitted that the line is apparently corroded, yet have made no attempts to come and restore the connection to what it was. Whenever I log a fault, I always get an sms saying the connection has been restored. It has not been restored. And when attempting to escalate it, I am unable to, because their website does not accept their own reference number provided in the SMS!