JvdW
John van der Westhuizen

1 reviews | Active since Dec 2009

02 Mar 2016, 22:01

3 months later, overbilled by 5k - no response !!!

My original complaint is here :<br> http://hellopeter.com/telkom/complaints/overbilled-under-services-ignored-all-round-***<br> <br> Telkom responded immediately to say they would contact me. Twice on Twitter they reached out to me to ask for contact details, saying they would be in touch.<br> <br> It's 2 March, my services that I depend on to make a living, have been cut because I have only been paying for the products I pourchased, and not the ones they failed to cancel.<br> <br> Also, I have not yet received 50% of the hardware that came with the package I bought on 3 January.<br> <br> TELKOM are just the absolute bane of my existence, I despise everything they stand for.

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Replies (1)
Telkom
Telkom's reply02 Mar 2016, 22:43
Official
Hello Fastbowler,

We terrible sorry for the inconvenience caused.

Please be assured that your query has been escalated to one of our billing specialists for investigation and resolution.

We will get back to you with feedback as soon as possible.

Regards
Sakhi
Telkom Social Media Team