1 reviews | Active since Oct 2016
3 months later no installation
<p>Hi</p> <p> </p> <p>I app**** for an adsl line in the beginning of August. I have received since then every week a sms to set a date for the installation. I had to take of off work every time the date was set as my wife and i work during the day. Every time they just don't show up or they let me know at around 12 o'clock that they are not coming as they don't have routers.</p> <p> </p> <p>I find this unacceptable from them. How can you set dates if you don't have all the equipment that is needed and how can it take 3 months to get a router?</p> <p> </p> <p>It is unprofessional that they don't even let you know before the scheduled date that they won't be coming. </p> <p> </p> <p>Order number ********** 60</p>
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Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Hi
A day after this i received a call from a robert saying he now has a router and he wants to do the installation he is waiting for me. I told him that I also work out in the field and can't drop everything and rush to him. I made it clear that I only have someone at home on Tuesday's. He then assured me that he will keep the router for me and come and do the installation on the 25th. I got a call now that again they don't have a router and won't be able to do the installation.
This is unacceptable service and i am fed up with this. I now told him to cancel everything as i can't wait another month as it will then have been 4 months waiting for it.
I will not recommend any one to use telkom as they clearly do not care about their clients.
Hi
A day after this i received a call from a robert saying he now has a router and he wants to do the installation he is waiting for me. I told him that I also work out in the field and can't drop everything and rush to him. I made it clear that I only have someone at home on Tuesday's. He then assured me that he will keep the router for me and come and do the installation on the 25th. I got a call now that again they don't have a router and won't be able to do the installation.
This is unacceptable service and i am fed up with this. I now told him to cancel everything as i can't wait another month as it will then have been 4 months waiting for it.
I will not recommend any one to use telkom as they clearly do not care about their clients.