3 Months Later And You Guys Remain Dumb, *********** And Useless!!

I cannot express the utter dissatisfying service I have received from Telkom.

Where to start.

Well, recently I app**** for the lockdown deal of R199pm for six months at the Canal Walk store of which the ordeal started with an agent who had no product knowledge and needed to ask for assistance each time. The agent app**** for the requested package twice which caused the initial problem and headache of phone calls going back and forth to even get the product (wifi) to be usable.

The installer called the same day to confirm that he will be available the following day to complete the installation of which he did.

He was unable to access the line service due to the error of a dual application from store and said that it shouldn't take long to resolve the issue as its probably something clerical. This was a Friday of which we could not use any internet over that weekend.

On Monday my husband called the 10210 and 10213 and both departments referred back to the error previously mentioned. The matter was escalated by means of a dispute with various numbers and my husband remained on the line the entire Saturday trying to resolve an issue that shouldn't have been a problem from the off set.

These calls continued all week until eventually we called the store manager to resolve the issue as it could only be done there. We eventually had the issue resolved a week later taking us to 1 July.

After receiving our bill of statement, I was extremely appalled that Telkom would had the audacity to bill me R980 for my R199 package.

Immediately we called the 10210 and 10213 numbers for answers of which the one department blames the other. Frankly none of your agents are professional and keep blaming the slow system (brand damaging) for the long wait on calls. Many calls later we spoke with Nobukhosi on 10 July, who opened a dispute with number ***3 and said that I could pay the bill or wait until the new August bill arrives as the matter will be sorted with the correct amounts.

Now please understand that after many calls, we were assured that we were on the correct package and still get billed for the wrong one.

Today 11 August, we called again after receiving the new bill for R1700 for a R199 package, ludicrous i tell you. We spoke with Lundi who ran us through the package explaining that we were billed correctly at for the following : DSL pure connect contract fee @ R62, 19 DSL pure connect 4mbps lite bundle @ R310, 85 Uncapped 4mbps @R250,88 which totals R623, 92.

I definitely completed my higher education but that does not equal the amount we must pay. Bare in mind Lundi confirmed that this is what we will be paying monthly as this is the information on the bill and its calculated according to our package. We insisted that he escalates the matter and our new additional dispute number is ***4.

Immediately we called the other department and spoke with Portia who confirms that the Tin *** on the accounting shows R199 for six months before changing over.

Are there any knowledgeable agents working for Telkom who can resolve this issue. Note, due to the delay in service, I should not be liable for: 1. a pro rata amount as no service was available

2. To pay an incorrect bill of R980 which is now R1700.

I suggest that you resolve this issue immediately as i will pay our R199pm as app**** for initially. We seek compensation for the time wasted having to call Telkom constantly wasting family time having to query and resolve issues which should not have been there had your agents had knowledge about your products.

Our account details are linked to ***. Bare in mind that I intended logging this issues with Hello Peter as i feel that this issue will continue through the lockdown period if not into 2021. I will inform that I will only pay the amount signed up for and and if you intend to cut our services that we have problem contacting the Ombudsman regarding the services provided or non service provided.

This has most certainly been the worst experience with you guys!

The employees at Telkom are *********** or atleast the ones I dealt with it. After multiple calls all through July, August and now September I'm still receiving an incorrect bill with absurd amounts with unhelpful agents that clearly have no idea what they hell they are doing.

So my last call today with Busiswa with Incident *** and Charges *** and she advises 3 to 5 working days for the to be resolved I'm not sure if this is a joke, but it's 3 months later and nothing has changed let's see if 3 to 5 working days is true.

Telkom is a damn joke!!!!!