3 MONTHS LATER AND TELKOM STILL DOES NOT RESPOND

So after a reply by Telkom social media team 3 MONTHS AGO ON 12 OCTOBER 2018 ....NOTHING HAS HAPPENED AND THE DRAMA CONTINUES......

PATHETIC BEYOND.

HERE IS MY ORIGINAL REVIEW WITH FEEDBACK FROM TELKOM:

Telkom sells false contracts; refuse to waive fees and then hands over to credit collectors!!! I am completely DISGUSTED with the service Telkom offers. Telkom sold me an LTE rooter in July 2016 under false pretenses (claiming that there would be LTE service in Clarens, Freestate). I discovered very soon that there was NONE. Consequently, I cancelled my contract on 01-02-2017 WITH NO EFFECT, Other than being handed over to MBD credit collectors!! I have made more than 9 calls to the call centre, trying profusely to get the "outstanding amount waived" as promised. After cancellation my bank account was debited for another 5 months after termination. When logged and given a reference number : ********** 7, on 18 April 2017, I was told they needed to collect the device before the outstanding amount could be waived. On 22 May 2017 , I spoke to Primrose to no avail. On 14-02-2018; Nosipho (manager of department) was helpful and created a new case number ********** 6. On 17-02-18; I spoke to Katlego and her manager Charmaine. Dates of calls and all logs available with all times and names of agents. Toni Venter, Nozi Kubeka, Sebogazi (team leader)... Every time the agent (or team leader) promises to help.....I even received one email back from Olebogeng Tsatsinyane. With follow up , no responses are being given..... My last contact was with Olebogeng per telephone on 23-03-2018 and a receiving mail from her promising an escalation..... I felt hopeful..... I received NO FEEDBACK from Telkom in the last 6 months after I have followed up with mails to Olebogeng 6 times via email!! Only feedback I receive is from The credit Collectors!!!!

I am being hassled by MBD credit collectors with daily sms's and weekly phone calls about my arrear Telkom account. Having been a loyal customer of Telkom telephone lines and ADSL over the last 18 years....never being in arrears once.... I am beyond frustrated and irritated with NO ONE to assist me.

This is ridiculous! How can anyones service be so utterly pathetic?? Their service if you have a problem is atrocious and if even after 19 months I have no success in clearing my account which was debited even after termination and in bridge of contract (false pretenses when contract was sold!)

I am even going to apply with the OMBUDSMAN! I need my account and name cleared!

Official business reply Hello jolenanicol

This response serves as confirmation that your query has been received. Your reference number : AI ********** Your query has been sent to our mobile team for assistance. Regards Noleen Telkom Social Media Team.

12 Oct 2018, 8:18 3 months ago