1 reviews | Active since Apr 2015
3 MONTHS LATER AND STILL NO WI-FI.
I came in on January 29th 2015 to apply for WiFi installation at my place. I was promised installation within 2-5 days.<br> <br> 6 WEEKS LATER I received no installation and no communication from Telkom to explain/prepare me for this. Thus on March 10th 2015 I physically went into Telkom to enquire about this since Telkom Stadium on Main never answers their landline. This is also ridiculous because why did I have to stand in a line for 1 hour to enquire about something that<br> 1. Was due 6 weeks prior<br> 2. Which Telkom should have contacted me about<br> <br> I left Telkom with no clarity on the matter/when I will receive the installation. I was promised to receive clarity within an hour after leaving the store but that never happened. Another empty promise. I was contacted by Telkom via SMS the following day (March 11th 2015) and since I answered that I was dissatisfied, I was promised a call from Telkom. A month later I have still received no call.<br> <br> March 20th 2015 a Telkom technician arrived at my place to inform me that he needs to get the parts to install and that he will contact me with 2-3 days.3 weeks later and still no contact.<br>
Thank you for bringing this matter to our attention.
Please be assured that we are looking into the matter and we will contact you and provide the resolution.
Your reference number is SM101885.
We apologize for the inconvenience caused.
Regards
Basani Baloyi
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
Please be assured that we are looking into the matter and we will contact you and provide the resolution.
Your reference number is SM101885.
We apologize for the inconvenience caused.
Regards
Basani Baloyi
Telkom Social Media Team
***
