3 Months later and still no delivery

this is my 3rd complaint on hello peter, no one gets back to me and i have numerously spoken to to branch managers, but still no delivery all because the person who did my contract did not send in my paperwork. Surely this shouldn't be my problem but no one in Telkom is trying to sort this out. This is the worst service i ever received can not believe i am already waiting 3 months and still no sign that anything is getting sorted out.