3 MONTHS LATER!

Last yr on the 26th Nov I went into the Telkom Store to get my contract cancel, had all the necessary documents and the consultant assured me that it will be done. On the 2nd Feb I went to complain notifying them that debit orders are still going through and didn't understand why, I spoke to Khulekani about the matter and he called the manager in charge of contract cancellations i.e.Thulani Mokoena, even an email sent to him, whom didn't bother to respond or even acknowledged receipt of the email, there was no case number, my contract expired sometime and I was well in time to request a cancellation.This morning an amount of R783.10 went out of my account. To make matters worse, I keep getting calls from agents trying to sell me a phone stating that im due for an upgrade. I don't want to upgrade, I just need the contract to be CANCELLED and REFUND my money. Its 3 months later and still not getting joy from TELKOM. PLEASE CANCEL MY CONTRACT!!