3 Months in and Telkom hasn't done a thing!

<p>I'm really frustrated with Telkom and feel like we're being taken for a ride. On the 12th of March we app**** for ADSL and paid R700 for a 4 meg line -uncapped . They told us it would take 4 weeks to process the application and get connected. 3 months down the line, on the 17th of June we hadn't heard anything from Telkom so we went back to the store only to to be told that the application was lost and that we had to apply again and rejoin the waiting list, 3 WHOLE MONTHS LATER!! 2 weeks ago we visited the store again and were told that our area doesn't support fibre which makes no sense whatsoever since our neighbours have fibre. We made one more attempt to visit the store and were told to call some or other department; why must I be calling anybody? Why can't Telkom provide the service I initially app**** and paid for!? Any why isn't there any sort of communication from their end. Their service is appalling and I don't understand how they can treat clients like this. </p>