3 Months for faulty install, no show later

I logged a new installation on the 9th of March 2015 the first feedback I got was on the 7th of April 2015 when I phoned 10210 (40 minutes to get an operator) to find out what is happening then I get a SMS to say they will install the 5th of May 2015 , I escelated this to Facebook , Twitter and 10210 eventually on the 15th of April I got a new date for the 20th of April , The Technician (Gerhard) came out to install the line and did not even test the line , When I plugged in my modem it would not sync ADSL and VDSL Router. I phoned 10210 and they said they cannot do anything since the call is still open. They rescheduled only on the 23rd of April again twitter facebook and 10210 , they will come to install on the 30th of April. Now I escelated the call on the 30th to ICASA Ref: ICASA:*** no response from anyone. Today is the 30th and the SMS States between 7:30 and 12:00. is is now 11:57 no show no call no information. I phoned 10210 and they cannot tell me anything except their answer Someone will come out. Now since they did not pitch it is probably going to take another 2 weeks for the line to be installed if they pitch the next time. ***