3 Months delay in response-Technical Fault Centre

In November 2014 we lodge a fault with Telkom regarding a faulty Telkom line. we were not able to use our telephone at all. A disturbing noise could be heard on the line. 2 weeks passed before an official contacted us by phone, to convey a message that they tested the line and it was fine. Needless to say the service was not fine. We kept on reporting the faulty line, ADSL line was dropping and we were unable to use our phone. After replacing the handset, obtaining a new telkom handset we still had problems with the ADSL and a telkom line it was so noisy,we could not make a phonecall from the landline. It took Telkom 3 months to send out a technician to identify and repair the fault. We would like telkom to pass credit on all the days that the services was not utilised and could not been used. It would stand Telkom Management in good stead to have the manpower available to tend to technical problems as they are reported and not have an delay of 3 months with customers having to pay for services while Telkom struggle to maintain said services