3 Months charge for a cancelled service

<p>On 14/09/2016 I telephonically requested my ADSL line and Data to be cancelled telephonically with a sales consultant Dudu. On 20/12/2016 I again spoke to Sinda who confirmed that I had incorrectly been billed R437.72 for October, November and December 2016 and she advise that an email be sent to ********** for a refund. She also confirmed that my line would not be suspended. My line was suspended due to me not paying the incorrectly billed amount, as confirmed, and as such I had to fork up the full amount. On 19/01/2017 I spoke to Thembalini who again confirmed that I was being incorrectly billed for data and logged two disputes. One for the incorrect Data charged for 3 months ( ********** 2) and the other for a disconnection fee of R214.00 ( ********** 2). On 07/02/2017 I phoned again and spoke to Jennifer who confirmed the R214 reconnection was reversed but not the dispute for the incorrect data charge. I asked her to resubmit this dispute. She confirmed that she would resubmit and send me an email. Nothing received so I phoned the 08/02/2017 and spoke to Nuabiswa who confirmed the dispute was sent back to the resolver the previous day. Again with a promise of an email - still nothing.</p> <p>Yet here we are a month later and I have not received any feedback as to why I was billed 3 months for a service cancelled. </p> <p>Can this please be resolved.</p>