WP
Willem P
1 reviews | Active since Mar 2009
19 May 2015, 11:20
3 Months and Waiting
I ordered Telkom ADSL in February. The equipment was delivered 3 weeks ago. No one has been to my house to install the line. My ADSL is not working.<br> <br> 1) I left messages on Facebook.<br> 2) I spend almost 10 hours on the phone to 10210 to get this resolved.<br> 3) I spoke to SAM who was going to install the service. This guy can hardly speak English and does not get back to me as a customer.<br> <br> I would like to cancel this contract as I never received the service.<br> Please arrange for someone to collect your equipment.<br> <br> Regards,<br> Willem Pretorius
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Telkom's replyOfficial
19 May 2015, 12:08Hello jackal69,
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you.
We sincerely apologise for the inconvenience.
Your social media reference number is SM111716.
Regards,
Joshua Mnisi
Telkom Social Media Team
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you.
We sincerely apologise for the inconvenience.
Your social media reference number is SM111716.
Regards,
Joshua Mnisi
Telkom Social Media Team
Telkom's reply19 May 2015, 12:08
Official
Hello jackal69,
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you.
We sincerely apologise for the inconvenience.
Your social media reference number is SM111716.
Regards,
Joshua Mnisi
Telkom Social Media Team
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you.
We sincerely apologise for the inconvenience.
Your social media reference number is SM111716.
Regards,
Joshua Mnisi
Telkom Social Media Team