3 MONTHS AND STILL WAITING FOR INSTALLATION

Since the 18th of February Telkom have been sending me sms 's confirming date of installation (ref number ***). They continue to send these and despite numerous calls to the call centre as well as personal visits to there retail stores they have failed to complete the installation. I have been promised they have \ escalated \" the problem with no joy. When you ask to speak to a superior you are blocked at the call centre- They protect each other very well. How long does it take to install a telephone line? Surely not 3 months. Each time they say a technician is despatched we wait at home, yet they never pitch and have no decency to inform us. I am so frustrated with this company and their arrogance at call centre level. No one takes ownership or responsibility. I have received 20 sms's advising that a technician has been despatched to install from the 18th of Feb until the 8th April and we still have not had line installed- We keep getting told it is with cabling or spares!!!. We managed to speak to a technician on the \"QT\" who advised it should only take 3 days, why 3 months- COME ON TELKOM THIS IS UNACCEPTABLE. . FYI I HAVE PAID MY ACCOUNT WHILST WITHOUT A SERVICE,"